1. Introduction
SoloPing.org ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our daily check-in service.
2. Information We Collect
Personal Information
We collect information you provide directly to us:
- Name and email address
- Phone number(s)
- Country and timezone
- Payment information (processed by Stripe)
- Trusted contact information (names, phone numbers, emails)
Automatically Collected Information
- Log data (IP address, browser type, pages visited)
- Device information
- Ping response timestamps
- Usage patterns
3. How We Use Your Information
We use your information to:
- Provide daily check-in pings via your preferred channels
- Send alerts to your trusted contacts when you don't respond
- Process your subscription payments
- Communicate with you about your account
- Improve our service and develop new features
- Comply with legal obligations
4. Information Sharing
We share your information only in these circumstances:
- With Trusted Contacts: Only when you don't respond to a ping (escalation)
- Service Providers: Stripe (payments), Twilio (SMS), AWS (infrastructure)
- Legal Requirements: When required by law or to protect rights and safety
We never sell your personal information to third parties.
5. Data Security
We implement appropriate security measures:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- AWS security best practices
- Regular security audits
- Access controls and authentication
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Export your data
- Opt-out of communications (except service-related)
- Object to processing
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for:
- Legal compliance (e.g., tax records)
- Dispute resolution
- Fraud prevention
Most data is deleted within 30 days of account closure.
8. Cookies and Tracking
We use cookies and similar technologies for:
- Authentication and session management
- Preferences and settings
- Analytics (usage patterns)
You can control cookies through your browser settings.
9. Children's Privacy
Our service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Users
Your information may be transferred to and processed in the United States. By using our service, you consent to this transfer.
11. Changes to Privacy Policy
We may update this policy periodically. We will notify you of significant changes via email or prominent notice on our website.
12. Contact Us
For privacy-related questions or to exercise your rights:
Email: privacy@soloping.org
Address: SoloPing.org Privacy Team, [Your Address]
13. GDPR Compliance (EU Users)
If you are in the European Union, you have additional rights under GDPR:
- Right to data portability
- Right to object to processing
- Right to restrict processing
- Right to lodge a complaint with supervisory authority
Legal basis for processing: Consent and legitimate business interests.
14. CCPA Notice (California Users)
California residents have the right to:
- Know what personal information is collected
- Know if personal information is sold (we don't sell data)
- Request deletion of personal information
- Opt-out of sale (not applicable)
- Non-discrimination for exercising rights